Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or consultations
• Subscribe to our newsletter
• Contact us through our website forms
• Participate in our programs
• Apply for employment

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Educational background
• English proficiency level
• Learning goals and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our educational services
• Communicating with you about our programs and services
• Processing registrations and payments
• Sending promotional materials and newsletters (with your consent)
• Improving our website and services
• Conducting research and analysis
• Complying with legal obligations
• Protecting our rights and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email marketing platforms
• Website hosting providers
• Analytics services
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to protect our rights, including:

• Compliance with legal processes
• Responding to government requests
• Protecting against fraud or security threats
• Enforcing our terms of service

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security audits
• Access controls and authentication
• Staff training on data protection
• Secure data storage and transmission

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Student records: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: As required by Australian law

6. Your Rights

Under Australian Privacy Principles and applicable laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a notice on our website

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):