Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by IsterRewi English Academy ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

IsterRewi English Academy provides English language education services, including but not limited to:

• General English courses
• Business English programs
• IELTS preparation courses
• Private tutoring sessions
• Online learning platforms
• Educational materials and resources
• Assessment and certification services

3. Eligibility

To use our services, you must:

• Be at least 16 years of age
• Have legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

Students under 18 years of age must have parental or guardian consent to enroll in our programs.

4. Registration and Account

Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your account credentials confidential
• Notify us immediately of any unauthorized use

Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Course Enrollment and Fees

Enrollment Process

Course enrollment requires:

• Completion of registration forms
• Payment of applicable fees
• Acceptance of course-specific terms
• Meeting prerequisite requirements (where applicable)

Fees and Payment

• All fees are displayed in Australian Dollars (AUD)
• Payment is due upon enrollment unless otherwise arranged
• We accept credit cards, bank transfers, and other approved payment methods
• Payment plans may be available for longer courses
• Fees are subject to change with 30 days' notice

Refund Policy

Full Refund: Available up to 14 days before course commencement

Partial Refund: 50% refund available up to 7 days before course commencement

No Refund: No refund for cancellations made less than 7 days before course commencement or after the course has started

Exceptional Circumstances: Refunds may be considered for medical emergencies or other exceptional circumstances at our discretion

6. Student Responsibilities

As a student, you agree to:

• Attend classes regularly and punctually
• Complete assignments and assessments as required
• Respect instructors and fellow students
• Follow academy policies and procedures
• Maintain appropriate conduct during classes
• Provide feedback when requested
• Respect intellectual property rights

7. Academy Responsibilities

We commit to:

• Providing qualified and experienced instructors
• Delivering courses as described in our materials
• Maintaining appropriate learning environments
• Protecting your personal information
• Providing timely feedback and support
• Issuing certificates upon successful completion

8. Intellectual Property

Our Content

All course materials, content, and resources provided by IsterRewi English Academy are protected by intellectual property laws. You may:

• Use materials for personal learning purposes
• Download and print materials for your own use

You may not:

• Reproduce, distribute, or sell our materials
• Share login credentials or course access
• Record or distribute class sessions without permission
• Use materials for commercial purposes

Your Content

You retain ownership of any original content you create. By submitting content to us, you grant us a license to use it for educational and assessment purposes.

9. Code of Conduct

All students must adhere to our code of conduct:

• Maintain respectful and professional behavior
• Avoid disruptive or inappropriate conduct
• Respect cultural diversity and differences
• Refrain from harassment or discrimination
• Follow health and safety guidelines
• Comply with facility rules and regulations

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid for the specific service
• We are not responsible for personal property loss or damage

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Pandemic or health emergencies
• Technical failures or internet outages
• Labor disputes or strikes

13. Termination

By You

You may terminate your enrollment by providing written notice. Refunds will be processed according to our refund policy.

By Us

We may terminate your enrollment for:

• Violation of these Terms
• Non-payment of fees
• Inappropriate conduct
• Failure to meet academic requirements

14. Changes to Terms

We may modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

16. Dispute Resolution

We encourage resolution of disputes through direct communication. If a dispute cannot be resolved informally, it may be submitted to mediation or arbitration as required by Australian law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.